Frequently Asked Questions

I forgot my User ID and requested that it be emailed to me. Why haven't I received the email?

We have recently undergone a security migration update that will require you to confirm your email address in our systems before we can email your User ID. If you have not completed the security migration, we will not be able to send this through email. You can call a Merrill Lynch representative at your plan's toll-free number for further assistance.

I'm trying to log in on my mobile phone but I am receiving a message that I must accept new terms. Why can't I log in on my mobile phone?

We have recently undergone a security migration that will require you to upgrade the security details for your account. This process must be completed from a desktop or laptop computer. Once you have logged in on a desktop or laptop computer and completed the security migration for your account, you'll be able to access your account through the mobile site.

How do I create my User ID?

Under the Secure Login box, you will see an option to Create your User ID now. After selecting this option, you'll be asked to answer additional verification questions in order to create your User ID and password.

I have entered a request to reset my password and the page is timing out. How can I resolve this issue?

It may be helpful to try resetting the password through a different internet browser. If this does not resolve the issue, you can call a Merrill Lynch representative at your plan's toll-free number for assistance.

Will I be able to I access my Benefits OnLine account through the Merrill Lynch App?

At this time, there is not an app for your Benefits OnLine account. Once you have undergone the security migration update, you'll be able to access your account through the Benefits OnLine mobile site.

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